I am a service designer at Philips in the healthcare industry striving to improve the quality of life for those struggling with sleep and respiratory conditions.
As a service designer, I work to bridge the communication gaps between business disciplines in order to offer a seamless, valuable experience for the user by fostering empathy within project teams and creating visual representations of intangible experiences, processes, and systems to allow everyone to see how their work connects to the bigger picture. This work spans the digital, physical and environmental realms.
When using these skills, I enjoy working on projects that seek to define new opportunities to better serve people, build new connected solutions and services, and improve user experience through shifting internal processes and partnerships.
Having a service perspective allows a designer to see how solutions fit into a larger, end-to-end picture so that a customer can enjoy a comprehensive and cohesive experience across a company’s various, multichannel touchpoints.
Design research needs spans the whole design process from exploratory, problem framing research to usability testing as a solution is being crafted. Strong principles and insights drawn from research can steer a project to success.
Taking insights and turning them into tangible solutions that people can use involves close attention to detail. Strong interaction design considers the content strategy, information architecture, visual design,
Design work is never done solo. The design process requires input and collaboration with a wide variety of stakeholders. The ability to pull a team together and guiding them through the design thinking process is a crucial part of designing.
Much of my current work is under NDA. Over the past two years, I have worked on complex B2B service offerings, as well as device UI and consumer-facing apps.